Frequently Asked Questions

Can’t find what you’re looking for? Contact us and we’ll be happy to help.

Orders & Payments

How do I place an order?

Simply browse our store, add items to your basket, and proceed to checkout. We accept all major credit and debit cards, as well as other payment methods shown at checkout.

Can I change or cancel my order?

We process orders quickly, so please contact us as soon as possible at support@just4upetsboutique.com if you need to make a change or cancellation. Once an order has been dispatched, we are unable to cancel it.

Will I receive an order confirmation?

Yes — you will receive an email confirmation as soon as your order is placed. Please check your spam or junk folder if you don’t see it within a few minutes.

Do you offer discount codes?

Yes! We occasionally run promotions. Sign up to our mailing list to be the first to hear about offers. Any active discount codes can be entered at checkout. See our Promotional Terms & Conditions for details.

Shipping & Delivery

Where do you ship to?

We ship to the UK and internationally. Please see our Shipping Policy for full details on delivery zones and estimated timeframes.

How long will my order take to arrive?

UK orders typically arrive within 3–7 business days for UK-dispatched items, or 7–20 business days for items dispatched internationally. Processing takes 1–3 business days before dispatch. You will receive tracking information by email once your order has shipped.

Why might my order arrive in separate parcels?

We work with multiple trusted suppliers. If you order products from different suppliers, they may be dispatched separately and arrive at different times. You will receive tracking for each parcel.

Do you offer tracked delivery?

Yes — tracking information is provided by email once your order has been dispatched.

Will I have to pay customs or import duties?

For international orders outside the UK, customs duties and import taxes may apply depending on your country. These charges are the responsibility of the customer. We recommend checking with your local customs authority before ordering.

Returns & Refunds

What is your returns policy?

We offer a 30-day returns window from the date of delivery. Items must be new, unused, and in their original packaging. Please see our full Return Policy for details.

How do I return an item?

Contact us at support@just4upetsboutique.com with your order number and reason for return. We will provide full return instructions. Please do not send items back without contacting us first.

When will I receive my refund?

Once your return has been received and inspected, your refund will be processed within 5–7 business days to your original payment method.

What if my item arrived damaged or incorrect?

Please contact us within 48 hours of delivery with a photo of the item and your order number. We will resolve this at no cost to you.

Products

Are your products safe for pets?

Yes — all products in our boutique are selected with your pet’s safety and wellbeing in mind. We only work with trusted suppliers. If you have specific concerns about a product’s materials or suitability, please contact us before purchasing.

Are the product images accurate?

We do our best to ensure product images are as accurate as possible. However, colours may vary slightly depending on your screen settings. If you have any questions about a specific product, please contact us.

Do you restock sold-out items?

We aim to restock popular items where possible. If a product you want is out of stock, please contact us and we’ll let you know if and when it will be available again.

About Us

Who are Just 4 U Pets Boutique?

We are a London-based online pet boutique run by Lloyd Bertrand, offering a curated range of premium pet accessories, toys, grooming products, and gifts for dogs, cats, birds, and small pets. Read more on our About Us page.

How can I contact you?

You can reach us via our Contact Us page, by email at support@just4upetsboutique.com, or by phone on +44 7961 753359. We aim to respond within 1–2 business days.